CUSTOMER RELATIONSHIP MANAGER JOBS

The following job description is a snapshot of one of our successful placements.

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CUSTOMER RELATIONSHIP MANAGER

A Customer Relationship Manager (CRM) holds a vital role in the sales industry, responsible for managing and nurturing customer relationships to enhance customer satisfaction, loyalty, and business growth. They serve as the primary point of contact, ensuring customer needs are met and providing support across the customer lifecycle. Discover the core responsibilities and qualifications typically associated with this role:

Responsibilities:

• Customer Relationship Building:
• Cultivate and sustain strong relationships with assigned customers, serving as their trusted advisor and primary contact.
• Customer-Centric Approach:
• Understand customer needs, objectives, and challenges, enabling the provision of personalised solutions and guidance.
• Cross-Functional Coordination:
• Collaborate effectively with internal teams, including sales, marketing, and customer support, ensuring seamless communication and service delivery.
• Proactive Engagement:
• Initiate proactive outreach to customers to gauge satisfaction levels, address concerns, and uncover opportunities for upselling or cross-selling.
• Product Expertise:
• Deliver product demonstrations, presentations, and training sessions to customers, ensuring comprehensive product understanding and utilisation.
• Issue Resolution:
• Serve as an escalation point for customer issues, working closely with internal teams to swiftly and satisfactorily resolve problems.
• CRM Management:
• Maintain accurate and current customer records in the CRM system, tracking interactions, preferences, and account details.
• Sales Collaboration:
• Partner with the sales team to spot expansion and renewal opportunities within the customer base.
• Industry Awareness:
• Stay informed about industry trends, market dynamics, and competitive activities, enabling the provision of valuable insights and recommendations to customers.

Qualifications:

• Customer-Centric Experience: Demonstrated experience in customer-facing roles, such as Customer Relationship Manager, Account Manager, or similar positions.
• Effective Communication: Excellent communication and interpersonal skills, with the capacity to build rapport, actively listen, and communicate effectively with stakeholders at all levels.
• Customer Service Dedication: Strong customer service orientation and a dedication to delivering exceptional customer experiences.
• Problem-Solving Skills: Problem-solving skills and the ability to analyse customer needs and offer appropriate solutions.
• Task Management: Capability to effectively prioritise and manage multiple customer accounts, tasks, and deadlines.
• CRM Proficiency: Knowledge of CRM systems and proficiency in utilising customer management tools to track customer interactions, preferences, and sales opportunities.
• Sales Insight: Sales acumen and the ability to spot upselling or cross-selling opportunities within the customer base.
• Organisational Detail: Strong organisational skills and attention to detail to maintain accurate customer records and documentation.
• Team Collaboration: Ability to collaborate effectively with cross-functional teams and influence stakeholders to prioritise customer needs.
• Industry Familiarity: Familiarity with the relevant industry or market segment connected to the company's products or services.

This is an example of one of the expert roles the team at S2M have placed previously. If you too are looking for Sales Manager job opportunities in Sydney, Brisbane, Melbourne or any other Australian city, simply register your resume with S2M.

OPPORTUNITIES ACROSS THE SALES & COMMUNICATIONS SECTOR