TECHNICAL ACCOUNT MANAGER JOBS

The following job description is a snapshot of one of our successful placements.

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TECHNICAL MANAGER

As a Technical Account Manager (TAM), you are a vital link between sales and technical teams, ensuring seamless implementation and ongoing support of technical solutions for our valued clients. TAMs are instrumental in the sales industry, managing client relationships, offering technical expertise, and guaranteeing exceptional customer satisfaction. Explore the responsibilities and qualifications of this pivotal role:

Responsibilities:

• Client Relationship Management:
• Act as the primary client contact, establishing robust relationships and becoming their trusted advisor.
• Comprehend clients' business goals, technical prerequisites, and challenges to offer customised solutions and technical guidance.
• Pre-Sales Support:
• Collaborate closely with the sales team, providing technical prowess during presentations, demos, and proposals.
• Implementation Oversight:
• Supervise the successful implementation and onboarding of clients, ensuring a seamless transition and timely solution delivery.
• Client Satisfaction:
• Conduct regular meetings with clients to gauge their satisfaction, address concerns, and gather feedback.
• Act as the escalation point for technical issues, working closely with clients and internal technical teams to resolve challenges.
• Training and Support:
• Provide clients with comprehensive training and support, ensuring they can maximise the value of the product or solution.
• Industry Insights:
• Stay updated on industry trends, emerging technologies, and best practices to offer proactive recommendations to clients.

Qualifications:

• Client-Facing Experience: Proven background in client-facing roles, including TAM, Solutions Consultant, or similar positions.
• Technical Expertise: Strong technical acumen and proficiency in the relevant product or service, with the ability to simplify complex technical concepts.
• Communication Skills: Exceptional communication and interpersonal skills to connect with clients, influence stakeholders, and convey technical information to non-technical audiences.
• Problem Solving: Effective problem-solving abilities to analyse client needs and propose fitting technical solutions.
• Project Management: Robust project management skills, enabling you to manage multiple client accounts simultaneously.
• Customer Focus: A client-centric mindset, with a dedication to delivering outstanding client experiences and ensuring high levels of customer satisfaction.
• Cross-Functional Collaboration: The capability to collaborate seamlessly with cross-functional teams, including sales, product management, and technical teams.
• Adaptability: Flexibility and adaptability to cater to shifting client priorities and requirements.
• CRM Proficiency: Familiarity with CRM systems and other relevant tools to streamline client interactions, track account activities, and generate insightful reports.

Please note that specific responsibilities may vary depending on the company and industry. This description provides a comprehensive overview of the role of a Technical Account Manager (TAM) within the sales industry.

This is an example of one of the expert roles the team at S2M have placed previously. If you too are looking for Sales Manager job opportunities in Sydney, Brisbane, Melbourne or any other Australian city, simply register your resume with S2M.

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