COMMUNITY MANAGER JOBS

The following job description is a snapshot of one of our successful placements.

For our latest career opportunities, please visit our JOB BOARD.

COMMUNITY MANAGER

Are you passionate about community engagement and ready to make a significant impact on our sales efforts? We're seeking a Community Manager to build, nurture, and engage with our online community and customer base. In this pivotal role, you'll foster brand loyalty, drive sales, and provide exceptional customer service.



Responsibilities:

Community Engagement:

• Craft and execute community engagement strategies to boost brand visibility and enhance sales.
• Cultivate and sustain a dynamic online community across various social media platforms, forums, and relevant channels.
• Deliver prompt and professional responses to customer inquiries, comments, and concerns, ensuring outstanding customer service.

Collaboration and Lead Generation:

• Collaborate with our marketing and sales teams to identify and connect with potential customers within the community.
• Organise and oversee online events, contests, and promotions to increase community participation and drive sales opportunities.
• Identify and harness the power of influential community members and brand advocates to amplify our message and boost sales conversions.

Performance Tracking:

• Monitor and analyse community metrics, including engagement levels, sentiment, and customer feedback, to gauge the effectiveness of community initiatives.
• Provide valuable insights to the sales team based on community data, industry trends, competitor activities, and customer preferences.

Qualifications:

• A proven track record as a Community Manager or in a similar role, ideally within the sales industry.
• Exceptional written and verbal communication skills, enabling you to connect with diverse audiences.
• Proficiency in social media platforms, online communities, and emerging digital trends.
• A customer-centric mindset, coupled with adept problem-solving and conflict resolution skills.
• The ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Familiarity with social media management and analytics tools to track community performance and gather insights.
• Knowledge of sales techniques and a solid understanding of the customer journey.
• Comfort with CRM software and basic data analysis to uncover sales opportunities within the community.

This is an example of one of the expert roles the team at S2M have placed previously. If you too are looking for Sales Manager job opportunities in Sydney, Brisbane, Melbourne or any other Australian city, simply register your resume with S2M.

OPPORTUNITIES ACROSS THE SALES & COMMUNICATIONS SECTOR