GROUP ACCOUNT DIRECTOR JOBS

The following job description is a snapshot of one of our successful placements.

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GROUP ACCOUNT DIRECTOR

Are you an experienced and strategic leader with a passion for client services? We're in search of a Group Account Director to head our client services team and oversee a portfolio of key accounts. As a Group Account Director, your responsibilities will span from managing client relationships to guiding account growth and product/service delivery. Your leadership, vision, and ability to foster strong partnerships will be instrumental in achieving client success and fueling our company's growth.

Responsibilities:

1.Client Relationship Management:

• Cultivate and nurture deep relationships with our key clients, serving as their primary point of contact.
• Gain a profound understanding of our clients' business objectives, challenges, and needs to provide strategic solutions and unwavering support.

2. Account Strategy and Planning:

• Develop and execute comprehensive account strategies that align with client goals and our company's objectives.
• Identify opportunities for account expansion, upselling, and cross-selling.

3. Team Leadership and Management:

• Lead and mentor a team of account managers, providing guidance, coaching, and unwavering support.
• Set clear expectations, KPIs, and performance goals for the team.

4. Account Oversight and Delivery:

• Collaborate seamlessly with internal teams to ensure the successful delivery of products/services to clients, meeting and exceeding their expectations and deadlines.
• Monitor project progress, proactively addressing any issues or challenges that may arise.

5. Customer Satisfaction and Retention:

• Foster ongoing engagement with clients to gather feedback, address concerns, and ensure their unwavering satisfaction.
• Provide strategic insights and recommendations to help clients achieve their objectives.

6. Strategic Consultation:

• Serve as a trusted advisor to clients, offering expert guidance on industry trends, best practices, and avenues for growth.

7. Business Reviews and Reporting:

• Conduct regular business reviews with clients to assess performance, present results, and discuss strategic directions.
• Prepare and present comprehensive reports, highlighting key metrics and accomplishments.

8. Collaboration and Coordination:

• Work closely with cross-functional teams, including sales, marketing, and product, to align strategies and deliver exceptional value to clients.

9. Budget Oversight:

• Manage account budgets, ensuring resource allocation aligns with client needs and expectations.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field (Master's preferred).
• Proven experience in account management, client services, or a similar leadership role, with a minimum of [X] years of experience.
• Strong leadership and team management skills, with a track record of effectively leading and inspiring teams.
• Exceptional interpersonal and communication abilities, with the capacity to build lasting client relationships.
• Outstanding problem-solving and negotiation skills.
• Demonstrated ability to manage multiple client relationships, projects, and teams simultaneously.
• Strategic thinker with the capacity to analyse data, identify trends, and provide actionable insights.
• Proficiency in CRM systems, project management tools, and sales analytics.
• Results-driven mindset with an unwavering focus on client satisfaction, growth, and retention.
• Previous experience in [industry/sector] is a plus.

This is an example of one of the expert roles the team at S2M have placed previously. If you too are looking for Sales Manager job opportunities in Sydney, Brisbane, Melbourne or any other Australian city, simply register your resume with S2M.

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