If you love problem‑solving, spotting trends, improving processes, and ensuring exceptional service delivery; this role puts you right at the centre of operational excellence.
What You’ll Be Doing
- Managing complaints from investigation to resolution, reporting trends, and driving preventative actions.
- Conducting audits to ensure legal, ethical, and regulatory compliance.
- Analysing performance data and recommending optimisation opportunities.
- Delivering training on QA standards, compliance, and best practice.
- Supporting social media brand compliance and contributing to LinkedIn content.
- Staying across industry regulations (PFRA, FIA) and sharing updates internally.
- Supporting continuous improvement across processes, systems, and fundraising delivery.
- Experience in quality assurance, customer service, compliance, or operations.
- Strong communication skills, stakeholder‑facing.
- Analytical mindset with the ability to interpret data and spot trends.
- High attention to detail and a proactive, solutions‑focused approach.
- Ability to juggle multiple tasks in a fast‑paced environment.
- Solid Microsoft Office skills (especially Excel).
