S2M is recruiting for a fast‑growing digital agency looking for a commercially sharp, relationship‑obsessed Client Account Manager who knows how to nurture, influence, and grow long‑term accounts.
This isn’t a churn‑and‑burn AM role. This is about retention, expansion, and being the trusted partner clients rely on to guide their digital marketing and unlock new opportunities.
Why This Role Matters You’ll own a portfolio of clients and become their go‑to advisor; educating them, steering their strategy, spotting gaps, and driving renewals and upsells through genuine value and smart persuasion.
If you love building relationships, reading the room, and turning subtle buying cues into commercial wins, you’ll thrive.
What You’ll Do
- Own the client relationship from onboarding through renewal
- Translate SEO, paid ads, and digital strategy into simple, actionable insights
- Run regular check‑ins, strategic reviews, and proactive health checks
- Spot buying signals and recommend upgrades, add‑ons, or strategic shifts
- Drive upsell, cross‑sell, and renewal outcomes with confidence
- Break down performance reports in a way that builds trust and influence
- Collaborate with internal teams to deliver seamless, high‑quality campaigns
- Keep clients engaged, informed, and excited about their growth roadmap
- High retention and strong renewal rates
- Growth in client spend through smart, value‑led upsells
- Fewer “red” accounts and happier, more engaged clients
- Clear, consistent communication across your entire portfolio
- Solid understanding of digital marketing, SEO, and paid advertising
- A natural ability to persuade, influence, and guide client decisions
- Strong commercial instincts.
- Confidence simplifying complex digital concepts
- Fast, organised, proactive, and relationship‑driven
- A knack for spotting opportunities others miss
- Join a high‑growth digital agency where your impact is visible
- Clear pathways into senior strategy, leadership, or consulting
- Supportive, energetic team culture built on learning and collaboration
- The chance to shape both your clients’ growth; and your own career trajectory
