You are a customer-centric support specialist with experience in financial services or SaaS environments and your skills is a combination of strong technical aptitude with excellent communication skills and a genuine passion for helping customers succeed. You’ll act as a trusted point of contact, resolving enquiries across multiple channels while collaborating internally to continuously improve the customer experience.
Key Responsibilities
- Deliver multi-channel customer support via phone, email, live chat, and CRM
- Troubleshoot product issues and guide customers on platform functionality
- Manage, prioritise, and document customer enquiries accurately
- Collaborate with internal teams to resolve escalations
- Meet or exceed customer satisfaction and performance KPIs
- 3+ years’ experience in customer service or support, ideally within SaaS, fintech, or financial services
- Confident using CRM systems and delivering multi-channel support
- Strong written and verbal communication with solid ticket and documentation skills
- Technically adaptable, quick to learn new platforms, and solutions-focused
- Customer-first, collaborative, and professional, with strong ownership and resilience in fast-paced environments
