Are you passionate about sports and fluent in SaaS? Join a global leader in sports content automation, helping reshape how fans engage with the moments that matter.
Our client is a cutting-edge technology company powering the future of sports media. Their platform enables leagues, teams, broadcasters, and publishers to deliver personalized, real-time highlights and immersive fan experiences across every channel. Trusted by over 550 organizations worldwide, they’re scaling fast and expanding their footprint in Australia.
We’re looking for a dynamic Customer Success Manager to lead client relationships, drive onboarding and adoption, and unlock long-term value across a suite of innovative products.
What You’ll Do
- Be the primary point of contact for enterprise clients, guiding them from onboarding through ongoing success.
- Lead project planning and deployment timelines with precision and transparency.
- Collaborate with global product, technical, and delivery teams to ensure seamless implementation.
- Deliver quarterly business reviews that showcase ROI and strategic impact.
- Extract insights from BI tools and reports to inform client strategy.
- Build best-practice methodologies and act as a trusted advisor.
- Identify upsell opportunities and drive commercial conversations with confidence.
What You’ll Bring
- 4+ years in Customer Success, Account Management, or similar client-facing roles.
- Experience in a tech B2B environment, specifically with a SaaS product.
- Strong technical fluency, able to explain platform features, troubleshoot, and liaise with product teams.
- Proven ability to manage multiple projects simultaneously.
- Skilled in onboarding, training, and leading business reviews.
- A genuine love of sports, you’ll be talking about it daily!
- Bonus: Experience in video, social media, or media streaming.
Ready to join a global sports-tech innovator and make your mark in the Australian market? Apply now to arrange a confidential chat
